Privacy Policy and Cookie Notice

Effective Date: 1st January 2021

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details (processed through Paypal).
  • Order Information: Purchase history, product selections, and delivery information.
  • Website Usage Data: IP address, browser type, operating system, referral source, time spent on pages, and site navigation paths.
  • Communication Data: Information you provide when contacting us via forms, email, or customer support.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill orders, including international shipments through Evri, DPD, Royal Mail, DHL, and USPS.
  • To improve our website and customer experience.
  • To communicate with you regarding your orders, inquiries, and promotional offers (if opted-in).
  • To comply with legal obligations.
  • To personalise the website for you.

3. Sharing Your Information

We only share your data with trusted third parties to fulfill orders and provide services:

  • Payment Processor: Paypal securely processes your payments. We do not store credit/debit card information.
  • Shipping Providers: Evri, DPD, Royal Mail, DHL, and USPS for delivery purposes.
  • Website Analytics: Data may be shared with tools like Google Analytics to improve site performance.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information as long as necessary to fulfill your orders, comply with legal obligations, and resolve disputes.

5. Security

We implement security measures to protect your personal information, but no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your data.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data in compliance with GDPR.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy policies or practices of third-party websites.

Cookie Notice

What Are Cookies?
Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior. Cookies help improve your experience by remembering preferences and enabling certain website functionalities.

How We Use Cookies

  • Essential Cookies: Necessary for the operation of our website (e.g., shopping cart functionality).
  • Analytics Cookies: To analyze website traffic and improve performance.
  • Functionality Cookies: To remember your preferences and settings.

Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Changes to This Policy
We may update this Privacy Policy and Cookie Notice periodically. Please review this page regularly to stay informed of any changes.